Listen FAQs
Are you having problems tuning in or listening again?
- How can I listen to Classic FM?
- Why is Classic FM unavailable on Freeview?
- How many listeners tune into Classic FM?
- Why can I not receive Classic FM on my digital radio?
- How can I listen to audio clips or watch video online?
- What software do I need?
- Why won't the 'Listen Now' player launch?
- I want to listen again to a show but I can't find it on the player or when I find it, it doesn't play?
- When I click ‘Listen Live’ will it know I am using a Mac?
- I cannot load the listen live tab on my Mac.
- Why can't I find My Classic FM on the new website?
- How can I listen to Classic FM on Linux Ubuntu?
How can I listen to Classic FM?
Click here to listen live to Classic FM online.
Click here to listen again to Classic FM shows you've missed.
You can also listen to Classic FM...
- On an FM Radio : Our frequency is 100 to 102 on FM
- On TV and satellite : Sky Digital channel 0106 and Virgin TV channel 877
- On Digital Radio
Why is Classic FM unavailable on Freeview?
Unfortunately, due to the cost of broadcast on this platform, there are no immediate plans to launch Classic FM on Freeview.
How many listeners tune into Classic FM?
Classic FM is proud to currently have approximately 6 million listeners in the UK, ranging in age from 0 - 100!
Why can I not receive Classic FM on my digital radio?
Find out if your area is covered by Digital Radio .
To find out more about all aspects of digital radio you can visit the Get Digital Radio website .
How can I listen to audio clips or watch video online?
If you are having trouble viewing our live video streams or hearing the audio feed, there is likely to be a simple solution to the problem. The most common problem is that your computer does not have the correct software installed. All the software required is completely free, see below for details.
What software do I need?
For PCs
Operating System: Windows 95 or higher. Browser: Internet Explorer version 4 or higher (Note: versions 3 and below are not compatible) and Firefox. Netscape users may experience problems when looking at the site and player. Browser Plug-in: Windows Media Player 7 or higher. (Note: version 7 is not compatible with Windows '95)
To download Microsoft Internet Explorer, click here .
To download Windows Media Player, click here .
For Macs
Operating System: Mac OS X or higher. Browser: Internet Explorer or Safari. Browser Plug-in: Microsoft Silverlight.
To download the latest version of Silverlight, click here .
Please note that the player will not automatically prompt you to install of the latest version of Flash
The hardware you need: A computer that meets the minimum requirements to playback stations. This minimum specification refers to the 'power' of the computer, as well as having an installed and working, modem or other internet connection, soundcard and speakers. We recommend the following as a minimum specification:- 166MHz processor or higher 16-bit soundcard Speakers (connected!) 28.8kbps modem or better. (We suggest 56.6 kbps or hi-bandwidth connection for best results).
Why won't the 'Listen Now' player launch?
Our new 'Listen Again' player launches in a new window and pulls in information from several different servers. If you have Norton Anti-virus or Firewall software installed on your computer, you may experience some difficulties loading our player properly. If you have trouble accessing the player, please contact your Firewall support centre for help.
It is also worth checking that your Pop-up Blockers are turned off. Most pop-up blockers are installed automatically with your system software either within the browser toolbar, or within the Windows Taskbar along the bottom right corner of your screen. It is possible that you may have more than one pop-up blocker running and you will have to disable all of them for the player to work properly. If you are listening from work it may be that your office IT network has placed a block on certain kinds of pop-ups. Unfortunately we have no control over these. Please contact your IT support team for further information.
I want to listen again to a show but I can't find it on the player or when I find it, it doesn't play?
Our listen again shows are recorded directly from our live radio stream. If this stream fails due server problems at any time, the recording will be lost and the show will not be available on our listen again player. Listen again is currently only available in Windows Media Format on Internet Explorer.
When I click ‘Listen Live’ will it know I am using a Mac?
Yes, the player will automatically detect when you are accessing via a Mac and, providing you have Silverlight installed it will load the Listen Live tab.
I cannot load the listen live tab on my Mac.
To use the player on an Apple Mac, please install Silverlight. You should be prompted to do this when you load the player. Alternatively, click here to download it from Microsoft .
Why can't I find My Classic FM on the new website?
My Classic FM was launched in January 2008 as a Beta (test) product. We have monitored its performance and user feedback and have decided to remove it from the new site until we can develop our personalised radio offering further. We apologise to our regular users of this service for any inconvenience and plan to have bigger and better alternatives available soon.
How can I listen to Classic FM on Linux Ubuntu Operating System?
If you are using the Linux Ubuntu operating system we recommend installing VLC player and then opening the following URL in VLC player to listen to Classic FM: http://mediaweb.musicradio.com/Show.asx?StreamID=2
Still having problems?
If you have not been able to resolve your listening enquiry via the FAQs, check out our troubleshooting guide which covers more listening online problems here.
